Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: Please consult with your in-store representative for confirmation of warranty on the product you are purchasing. If your product is defective upon arrival, please notify your in-store associate no later than 3 days after receiving your goods.

Damaged Products: Product(s) damaged during shipping are eligible for exchange at no charge to you as long as Brandsource Home Gallery is notified within 3 days of receiving goods. Product(s) will be delivered by one of our delivery teams for all local deliveries; feel free to call us to inquire about our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse delivery. We will contact you to schedule another delivery. For more information, you can call or email us at the phone number or email address found on our Contact Us page.

Special order merchandise is not eligible for return or exchange unless it is damaged or defective.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.